Return & Exchange Policy
We want you to be completely confident in your purchase. To ensure full satisfaction and transparency, we offer an on-the-spot inspection upon delivery, alongside flexible exchange options.
Inspection Upon Delivery (On-the-Spot Return)
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You are encouraged to open and inspect your items while the courier is present.
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If the item does not meet your expectations or you decide not to keep it, you may hand it back directly to the courier immediately.
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Once the order is returned with the courier at the door, your purchase will be canceled on the spot (only standard shipping fees may apply depending on your location).
Standard Returns & Refunds
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Once the courier departs and the order is accepted, we do not accept direct returns for cash or card refunds.
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All sales are final after acceptance, subject to our exchange terms below.
Exchanges
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Eligibility: If you accepted the order but need a different size, color, or alternative item, you may request an exchange within 7 days of delivery.
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Item Condition: Items must be unused, unwashed, in their original packaging, and with all tags attached.
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Process: Contact our support team via Email: contact@doniadesignz.com, Phone: +201013643125 with your order number and the item you wish to receive.
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Shipping Fees: Standard courier delivery fees apply for the exchange delivery unless the exchange is due to a defect or our packing error.
Damaged or Defective Items
If you discover a manufacturing defect or receive the wrong item after opening, please contact our support team within 48 hours with photos of the issue. We will arrange a replacement or exchange at no additional delivery cost.